Deduce a technical ALS (also called internal ALS) which usually consists of more aggressive thresholds. The network should stick to this ALS under all conditions. However, technical ALS should not be marketed to the end customer. If z.B. requires a delay of 200 ms, the internal ALS should probably be designed for 175 ms, allowing for a 25 m buffer that could be useful due to unforeseen outages or SP network failures. Service level commitments should be monitored, managed and measured on an ongoing basis. Monitoring and alerting must be proactive and contain a performance cushion identifying a new product or service that it wishes to implement by the medium laboratory. The laboratory manager reviews the feasibility of the product or service and undertakes to provide it in accordance with Section The commercial requirements and the client`s budget must be the basis of the content, structure and objectives of ALS.

The objectives on which the product or service provided must be measured must be clearly stated and meet the customer`s needs. To avoid user dissatisfaction, it is important that defined service levels are accessible and measurable. All parties involved negotiate to determine the service`s final product or ALS based on the details of the plan. At the end of these negotiations, the ALS will be agreed. ALS metrics should be guided by business objectives and meet user requirements, be accepted by stakeholders and be accessible. Service Level Agreements (SLAs) are agreements between a service provider and a consumer on what the consumer can expect from the provider. Often these agreements are contractual and some sanction may be imposed if these requirements are not met. It is easier for external suppliers to force them. Failure to comply with an ALS may result in a fine or termination of a contract.

It becomes a little more difficult if you are dealing with internal suppliers. Failure to comply with ALS internally usually results in an indirect sanction.